Furniture is delivered to the customer’s home via a courier service, to the front door on the ground floor only.
• The delivery fee is based on the distance from our depot to the delivery address.
• A single delivery fee applies per transaction, regardless of the number of items ordered, subject to the delivery vehicle’s capacity.
Delivery Access
Customers must ensure that all items will fit through entrances, doorways, lifts, and stairwells, and that these access routes are clear of obstructions.
We do not hoist goods onto balconies or deliver items to upper floors. All furniture measurements are available on our website to assist with this.
Deliveries are made only to the address specified on the order, and must be received by the authorized person listed in the delivery instructions.
Delivery Scheduling
The courier will contact the customer to schedule a delivery time on a weekday between 8:00 AM and 5:00 PM.
No deliveries will be made on weekends or public holidays.
When scheduling delivery, the customer must inform the courier of the floor level of the property (e.g., Ground Floor, Level 1, etc.).
Please note: Couriers will only deliver to the ground floor. It is the customer’s responsibility to move the item(s) into their space. Couriers will not carry items to any floor above ground level.
Delivery Conditions
• All furniture is delivered sealed in original packaging.
• The person receiving the item(s) must sign the delivery note to confirm receipt in good condition and sealed packaging.
• If any item is damaged or the packaging is not intact, this must be noted on the delivery document at the time of receipt. Both the courier and the recipient must sign to confirm the issue. The item will then be returned to Sugar Apple.
Sugar Apple cannot be held liable under our guarantee policy for any damage not noted at the time of delivery.
We are also not liable for any damage caused by the courier’s delivery vehicle to the customer’s property.
